Purchase Policy

This Purchase Policy explains how buying from Birch & Brass works: how we price and charge for an order, when an order is confirmed, how to change or cancel it, and what happens if something is unavailable. It works alongside our Shipping Policy, Return & Refund Policy, Terms of Service and Privacy Policy. Birch & Brass is operated by Birch & Brass LLC, a Colorado limited liability company based in Parker, Colorado.

Who can buy

You must be at least the age of majority in your state of residence to make a purchase, and we ship to addresses in the United States only, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses.

Where your order ships from

Birch & Brass is an online-only retailer. Our pieces are dispatched to order by our manufacturing and logistics partners rather than from a warehouse of our own. Most ship from fulfillment centers in the United States; the remainder ship from partner facilities in China (see our Shipping Policy). Whichever partner dispatches it, Birch & Brass LLC remains fully responsible for your order: delivery, returns and support all run through us.

Prices, sales tax and shipping charges

Every price on this website is listed and charged in U.S. dollars (USD). Except in the rare case of an obvious pricing error (see “Pricing errors” below), the price you pay is the price shown at checkout when you place your order; later price changes or promotions are not applied to earlier orders. Prices do not include sales tax. Where we are required to collect sales tax, it is calculated from your shipping address and shown at checkout before you pay.

Standard shipping is $6.95 on orders under $250 and complimentary on orders of $250 or more; express shipping is $15. Delivery times and full details are in our Shipping Policy.

You are never charged customs duties or import fees on top of your order: the total shown at checkout (items, shipping and any applicable sales tax) is the full amount you pay us. If a carrier ever asks you to pay a duty or fee to release a parcel, contact us before paying: we will settle the charge with the carrier or, if the parcel cannot be released, refund your order in full.

Payment methods

We accept Visa, Mastercard, American Express, Discover and Diners Club cards, as well as Apple Pay, Google Pay, Shop Pay and PayPal. Payments are processed by Shopify Payments (cards, Apple Pay, Google Pay and Shop Pay) and by PayPal; your card details are entered on our Shopify-hosted secure checkout (or on PayPal's, if you pay that way) and are never stored by Birch & Brass.

Unless you choose Shop Pay Installments (below), every purchase is a single one-time charge, taken in full when you place the order, not when it ships. We do not sell subscriptions, pre-orders or backorders, and we never place recurring charges ourselves. On eligible orders, checkout may offer Shop Pay Installments, provided by Affirm; if you choose it, the payment schedule, including any interest, is shown by Affirm before you confirm, Affirm collects those payments, and Affirm's terms apply to that plan.

Order confirmation and acceptance

When you place an order you receive an order confirmation by email immediately after checkout. This confirms that we have received your order and your payment. If you do not see it, check your spam folder and then contact us so we can resend it.

All orders are subject to availability and our acceptance. We accept your order when our fulfillment partner dispatches it, and we confirm that with a shipping confirmation email that includes the tracking number and carrier name. Orders with several items sometimes ship in more than one parcel, each with its own tracking number; your shipping emails will say when this is the case. Before an order ships we may contact you to verify order details, for example if the billing and shipping addresses do not match. If we do not hear back from you within 7 days of a verification request, or if we cannot fulfill the order, we will cancel it, tell you by email, and refund the full amount to your original payment method.

Ship time and delays

Orders normally ship within 1–3 business days of purchase (or of completing any verification we ask you for), and most orders arrive within 4–9 business days. Business days are Monday to Friday, excluding U.S. public holidays. Our Shipping Policy explains handling and transit time in full.

If your order will take longer than 3 business days to ship for any reason, we will email you with a new expected ship date, and you can cancel for a full refund at any time before it ships.

Changing or cancelling an order

You can cancel an order at no cost at any time before it ships, for a full refund. Because orders enter processing quickly, the safest time to ask is the same business day, and email is the fastest route: write to info@birchandbrasshome.com with your order number, or call +1 720-480-3823 (Monday–Friday, 9:00 AM–6:00 PM MT). We confirm every cancellation by email.

If you spot a mistake in your shipping address, email us straight away: if the order has not yet been collected by the carrier we can usually correct it.

Once an order has shipped it can no longer be cancelled, but you can refuse delivery or use the free 30-day return process in our Return & Refund Policy, which also lists the few items that cannot be returned.

Refunds

Every refund described on this page goes back to your original payment method. We issue refunds within 10 business days of cancelling your order or approving your return, and your bank or card issuer typically takes a further 3–5 business days to post them to your statement, as set out in our Return & Refund Policy.

If an item becomes unavailable

Because our pieces are dispatched to order, occasionally an item sells out between the moment you order and the moment it is picked. If that happens we will email you as soon as our fulfillment partner confirms it, and you choose: switch to a different item, or receive a full refund. If you would rather wait for the same piece, we still refund it now rather than hold your payment for an item we cannot ship; you are welcome to re-order once it is listed again. If one item of a multi-item order is unavailable, we ship the rest on the normal schedule and refund the missing item; if you would rather cancel the whole order, tell us before the rest ships and we will cancel and refund it in full (after it ships, the free 30-day return process applies instead). If we do not hear back from you within 7 days, we cancel the unavailable item and refund it in full.

We do not substitute items. If anything you receive differs from what you ordered, contact us within 48 hours of delivery and we will send the correct item at our expense, as set out in our Return & Refund Policy.

Pricing errors

If an item was listed at an obviously wrong price, a missing digit for example, we will email you before the order ships. You can cancel for a full refund, or cancel and place a new order at the correct price. We never take any payment beyond your original charge without your express agreement, and we do not ship an order at an incorrect price. If we do not hear back from you within 7 days, we cancel the order and refund you in full.

Promotions and discount codes

Enter your discount code at checkout; we cannot add one to an order after it has been placed. Unless a promotion says otherwise, one code can be used per order and codes cannot be combined. Each promotion states its own terms. The $250 complimentary-shipping threshold is measured on your order subtotal after any discount code.

Order limits

Our products are sold for personal and household use. We may limit the quantity of an item per order or per customer, and we may decline orders that appear to be placed for resale. If we reduce or decline an order, we will email you and refund anything we do not ship.

Disputes and chargebacks

If anything about your order is wrong, please contact us first. We handle returns, replacements and refunds ourselves; email is monitored every day and we reply within one business day (Monday–Friday), as promised in the footer of every page. Contacting us does not affect any rights you have with your bank or card issuer.

Governing law

Purchases made through this website are governed by the laws of the State of Colorado and applicable U.S. federal law, as set out in our Terms of Service. This does not take away any protection you have under the consumer laws of the state where you live. If anything on this page differs from the Terms of Service, the Terms of Service apply.

Contact

Birch & Brass LLC
17502 East Althea Circle, Parker, CO 80134, United States
Email: info@birchandbrasshome.com
Phone: +1 720-480-3823, Monday–Friday, 9:00 AM–6:00 PM MT

Effective October 8, 2026.