Privacy policy

This Privacy Policy explains how Birch & Brass LLC (“Birch & Brass,” “we”) collects, uses, and protects your personal information when you visit our store or make a purchase.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing address
  • Payment Information: Payment method details (processed securely via third-party providers)
  • Order Information: Products purchased, order history, and transaction details
  • Device Information: IP address, browser type, and device details
  • Usage Data: Pages visited, time spent on site, and interaction behavior

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about orders, updates, or support
  • Improve our website and customer experience
  • Prevent fraud and ensure secure transactions
  • Send promotional emails (you can unsubscribe anytime)

Sharing Your Information

We only share your data when necessary, including with:

  • Secure payment providers
  • Shipping and delivery partners
  • Service providers (e.g., hosting via Shopify)

We do not sell your personal information to third parties.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Analyze user behavior
  • Provide personalized experiences

You can disable cookies in your browser settings at any time.

Data Security

We take reasonable measures to protect your personal information. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed outside your country, including in secure servers used by our service providers.

Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications

To exercise your rights, contact us using the details below.

Browsing and device data

When you visit birchandbrasshome.com we automatically collect certain information about your device and how you browse the store: your IP address, browser and operating system, referring site, the pages and products you view, how long you spend on them, and how you move through the site. This is collected through cookies, pixels and similar technologies placed by us and by our service providers (Shopify, which hosts our store; Google Analytics and Google Ads for traffic measurement and advertising; Klaviyo for email; Judge.me for product reviews). We use it to make the store work, to understand which products and pages people find useful, to measure our advertising, and to protect against fraud. We do not sell your personal information for money; see Your Privacy Choices for how to opt out of advertising cookies.

Your rights under GDPR (EEA and UK visitors)

Birch & Brass sells and ships within the United States only and does not target or market to the EEA or the United Kingdom. If you are nonetheless located in the European Economic Area or the United Kingdom and have contacted us or subscribed to our email list, you have the right to access the personal data we hold about you, to have it corrected, to have it erased, to restrict or object to how we process it, and to receive it in a portable format. Where we rely on your consent — for marketing email and non-essential cookies — you may withdraw that consent at any time. We process personal data to perform our contract with you (fulfilling orders), on the basis of your consent (marketing), and on our legitimate interest in operating and securing the store. You may also lodge a complaint with your local supervisory authority.

Your rights under the CCPA/CPRA (California residents)

If you are a California resident, you have the right to know what personal information we collect and how we use and disclose it, to request a copy of it, to request its deletion, and to request correction of inaccurate information. You also have the right not to be discriminated against for exercising these rights. We do not sell your personal information for money. We do use advertising and analytics cookies (Google, Meta, Pinterest) that may qualify as "sharing" for cross-context behavioural advertising under the CCPA/CPRA; you can opt out at any time via Your Privacy Choices. We do not knowingly collect personal information from anyone under 16. To make a request, email us at the address below with the subject line "Privacy Request" — we will verify your identity using the email address associated with your order and respond within 45 days.

Data retention

We keep order records for as long as needed to fulfil the order and to meet our tax and accounting obligations. Marketing contact details are kept until you unsubscribe. Browsing analytics are retained on our providers' standard schedules.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: info@birchandbrasshome.com
Address: 17502 East Althea Circle, Parker, CO 80134 United States

Who is responsible for your data

The data controller for birchandbrasshome.com is Birch & Brass LLC, a Colorado limited liability company. Privacy questions and requests are handled by Zain Farooqi, owner.

Birch & Brass LLC
17502 East Althea Circle, Parker, CO 80134, United States
Email: info@birchandbrasshome.com
Phone: +1 720-480-3823 (Mon–Fri, 9:00 AM–6:00 PM MT)