Shipping policy

Birch & Brass ships to addresses in the United States only, including Alaska, Hawaii, Puerto Rico and APO/FPO addresses. We do not currently ship internationally, so there are no customs duties or import taxes to pay — the price you see at checkout is the price you pay.

How your order is fulfilled

Birch & Brass is an online-only retailer. We curate our collection and orders ship directly from our manufacturing partners' warehouses rather than from a store of our own. Every order is packed and shipped with tracking, and Birch & Brass LLC remains fully responsible for your order — delivery, returns and support all run through us at info@birchandbrasshome.com.

Handling time and transit time

These are two separate stages, and we state them separately so you know what to expect:

  • Handling time: 1–3 business days. This is the time between you placing the order and the parcel being collected by the carrier — picking, packing and generating your label.
  • Transit time: a further 3–6 business days once the carrier has the parcel.

Taken together, most orders arrive within 4–9 business days of purchase. Business days are Monday–Friday and exclude U.S. public holidays. Larger lighting and mirrors occasionally sit at the longer end of transit; severe weather and peak periods can add time, and if anything looks like it will run past the window we email you rather than leave you guessing.

Carriers

Depending on the size and weight of the item and your delivery address, your order ships with USPS, UPS or FedEx. Larger mirrors and floor lamps usually travel with UPS or FedEx; smaller décor and textiles usually travel with USPS. Your tracking email names the carrier handling your specific parcel.

Shipping rates

  • Complimentary standard shipping on all orders of $250 or more — anywhere in the U.S.
  • Standard shipping: $6.95 on orders under $250.
  • Express shipping: $15 — priority handling and faster transit.

Standard shipping is available to every U.S. address we serve — all 50 states, Washington D.C., Puerto Rico and other U.S. territories, and APO/FPO military addresses — with no surcharge for any of them. Express shipping is available to the 50 states and Washington D.C.; carriers cannot guarantee expedited transit to territories or APO/FPO addresses, so those orders ship standard. What you see in the cart is final: there are no handling fees, fuel surcharges or hidden costs added at the last step of checkout.

Tracking your order

You receive an order confirmation by email immediately after checkout, then a separate shipping confirmation with a tracking number and carrier name as soon as your parcel is collected. Tracking can take up to 24 hours to begin updating after you receive it — that is normal and does not mean anything is wrong. You can also reply to either email, or contact us with your order number, and we will look it up for you.

If part of your order is missing

Orders containing several items sometimes ship in more than one parcel, occasionally on different days and with different tracking numbers, because items may come from different partner facilities. Your shipping emails will say when this is the case.

If an item is missing and it was not listed on a second tracking number, contact us within 48 hours of delivery with your order number and a photo of what arrived, including the packaging. We will trace the remaining item and either ship the missing piece at our cost or refund it in full — your choice. You are not asked to pay anything to correct a short shipment.

If your parcel never arrives

If tracking shows delivered but nothing is with you, or tracking has not updated for 7 days, contact us and we will open a carrier investigation on your behalf. If the parcel cannot be found, you choose a full refund or a free replacement. Full detail is in our Return & Refund Policy.

Incorrect addresses

Please double-check your address at checkout. If you spot a mistake, email us straight away — if the order has not yet been collected by the carrier we can usually correct it. Once a parcel has shipped to an address you provided, it must complete delivery or be returned to sender before we can re-ship it.

Questions

Birch & Brass LLC
17502 East Althea Circle, Parker, CO 80134, United States
Email: info@birchandbrasshome.com · Phone: +1 720-480-3823 (Mon–Fri, 9:00 AM–6:00 PM MT)